Delivery Rates & Policy
Delivery Rates for East & West Malaysia
| Weight (kg) | Peninsula | Sabah | Sarawak |
| RM | |||
| 0.001 – 1.000 | 7.00 | 43.20 | 43.20 |
| 1.001 – 2.000 | 7.00 | 43.20 | 43.20 |
| 2.001 – 3.000 | 7.00 | 43.20 | 43.20 |
| Additional 1.kg thereafter | 1.20 | 13.20 | 13.20 |
Charges and options
About our delivery service
- We deliver most items Monday to Friday 10:00am – 5:00pm
(delivery times may differ slightly between our carriers).
- Products may be sent out from multiple locations and therefore may arrive separately but there are no additional delivery charges.
- Items with different despatch times may be consolidated and delivered at the later despatch time, but usually no later than;
- Peninsula : Five (5) working days
- Sabah & Sarawak : Ten (10) working days.
- In cases of delivery to remote rural locations or on occasions when exceptional circumstances prevent us from keeping to schedule, the delivery may fall outside the published times.
Standard delivery
Standard delivery within Malaysia is available for all orders from https://metrojaya.com.my/.
There is NO charge for orders of any value if you opt to collect the items from MJ Department Store only. This is subject to availability of the items in-store and does not include gift vouchers.
Please note that we reserve the right not to deliver an order if we believe the address is not secure. Examples of such an address would be a communal postal address or a P.O. box. If this affects an order you have placed, we’ll notify you as soon as possible.
Delivery exceptions
- We deliver to most postal areas in Peninsula Malaysia and East Malaysia, but we’re sorry that geographical location and carrier availability can restrict our service. We may not always be able to deliver certain products too.
- There are small numbers of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales.
- If there’s no-one in when we deliver, our courier will leave a card at the delivery address confirming they have tried to deliver. Please follow the instructions on the card to rearrange delivery or collect your order.
Self Pickup
Can’t wait for delivery? Why not try our Self Pickup Service?
You simply place your order online and we’ll have it ready for collection, please drop by and visit our physical MJ Department Stores to collect your purchases.
The service is available for most but not all of the items we sell. We’re unable to accept orders that include items for collection from in-store as well as items for delivery, so in these cases, please place two separate orders – one for collection and one for delivery.
1. Place and pay for your order online
Orders placed from 12:00am – 9:00am on Monday-Friday | Same day collection available from 2:00pm – 9:00pm. |
Orders placed from 9:00am – 2:00pm on Monday-Friday | Same day collection available from 7:00pm – 9:00pm. |
Orders placed from 2:00pm – 12:00am on Monday-Thursday | Next day collection from 12:00pm – 9:00pm. |
Orders placed from 2:00pm – 12:00am on Friday | Available for collection from 12:00pm – 9:00pm on Monday. |
Orders placed on Saturday & Sunday | Available for collection from 12:00pm – 9:00pm on Monday. |
2. Pick up your items from the Customer Service Counter at our Physical Store.
Opening and collection times for Customer Service Counter are shown below:
Collection Time | Customer Service Centre |
Monday-Saturday, 12:00pm – 8:00pm | MJ Mid Valley Customer Service Counter |
Monday-Saturday, 12:00pm – 8:00pm | MJ Suria Sabah Customer Service Counter |
For your protection against fraud, please bring the Order Acknowledgement sent to your email address together with your identification card as proof of purchase during collection.
We’re happy for someone else to collect your order, but to prevent fraud the person you’ve nominated must present your Order Acknowledgement and his/her identification card upon collection.
Self Pickup guarantees your order will be in stock at MJ Department Stores, as we’ll hand-pack your order to be placed at our Customer Service Counter.